Why do I need to register when the software was bought directly from Northwest Performance Software, Inc.? ---- you already know who bought it!

We frequently find that the person who bought the software is not the end-user. This is especially true for larger companies where a corporate buyer is involved and the end-user does not make direct purchases.

Why do you need us to register to activate the NetScanTools Pro 10 Maintenance Plan?

Beginning with the release of NetScanTools Pro 10, we are not providing patches or full version downloads on our public website. We have to give you access credentials and those are provided to you based upon your registration details. Access credentials were required as of Feb 21, 2006.

What is the Maintenance Plan?

The Maintenance Plan is detailed on this page. Applies to NetScanTools Pro 10+ only.

Does NetScanTools Pro 10 stop working at the end of the one year Maintenance Plan?

No, you can continue to use it beyond the expiration of the Maintenance Plan.

I have not received my NetScanTools Pro 10 or 2004 registration code email yet. Where is it?

We manually review your submission. The email is normally sent the same day if it is received during our business hours, otherwise we send it during the next business day.

I registered several days ago and I still have not received my registration email.

99% of the time the problem is with spam filters on your end. Some filters are set so strongly that we are unable to email you even a simple email from any email domain we use. Normally we send from netscantools.com. If we suspect that you are not getting our emails we will try to email from nwpsw.com. If you think this is the problem, please call us or provide another less filtered email address as an alternative.

Do I need to save the registration email that NWPS sends me?

Yes, because you will need it if you have to reinstall.

The license agreement says I can install NetScanTools Pro on a desktop and a laptop. Do I have to register twice?

No. Use the registration information that we send you for both.

Is NetScanTools Pro tied to specific computer (ie. hardware locked)?

No. You can move it to another computer using your CDKEY/Serial Number to install and your registration information email to activate after install. Please uninstall from the old computer.