Contact Tech Support
for NetScanTools Pro by filling out this form.

Please use these other forms for specific questions.
Sales Questions
Technical Support for other products

Submit your question to tech support using the form below.

Name:

Email Address:


Version Number: (11.93.2, 10.55, 9.4 etc)

Serial Number (Program Info/About NetScanTools Pro window)
You must provide a valid serial number to get support.


What operating system are you running NetScanTools Pro on?
(Windows versions older than 7 or 2012 are not supported)

Operating system login account privileges (administrator, power user, etc):


Please Enter Your Support Message (Please be as descriptive as possible, include all steps you went through to see the problem. If a bug is reproducible, please provide all setup settings as applicable and anything else that would help us reproduce the problem--remember: we cannot fix what we cannot duplicate on our machines.). Do not put links or URLs in your message below.
256 character limit


Any additional comments (optional)

We will email you a response within one business day of your submission. If you DO NOT receive a response from us soon, please check your SPAM folder or email server quarantine folder for email from netscantools.com, switchportmapper.com or nwpsw.com. We return phone calls from USA and Canada only - if you need to speak with us, please call during our office hours.

Please whitelist email from netscantools.com, switchportmapper.com and nwpsw.com


Office Hours and Time Zone Information

Our office hours are 8 am to 5 pm PST (UTC-8) Monday through Friday (except holidays)


NetScanTools is a registered trademark of Northwest Performance Software, Inc.

'NetScanTools Pro', 'NetScanTools Standard', 'ipPulse', 'Northwest Performance Software' and 'NetScanTools.com', are trademarks of Northwest Performance Software, Inc.

Any trademarked names mentioned herein are the property of their respective owners.

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