How to find your Current Plan Expiration Date: You can check your expiration date by going to the NetScanTools Pro Online left panel group, then clicking on the Check for New Version. Input your registration number in the web page form and retrieve your expiration date from our records.
Does NetScanTools Pro stop working at the end of the one year Maintenance Plan?
No, you can continue to use the software without restriction beyond the expiration of the Maintenance Plan. Please be aware that if you choose not to renew, you will not have access to updated whois, IP to country, ethernet device or any new or updated tools.
How will I be reminded to renew my Maintenance Plan?
One of the items we send back to you as part of the registration email is the expiration date. NetScanTools Pro 11 uses this number to remind you to renew starting 21 days prior to your expiration date. You can turn off the reminder on the Program Info/Preferences window.
We also send courtesy emails to the registered email address one month ahead of time.
How do I turn off the maintenance plan reminder message in NetScanTools Pro v11?
You can turn off the reminder on the Help menu/Preferences window.
How much will the Maintenance Plan renewal cost?
It varies with the term and whether or not you are renewing on time.
Can I renew online?
Yes, please see the Renew Now section below to renew online through our reseller FastSpring.
We are tax exempt yet FastSpring wants to charge our state sales tax (US customers only). Help!
Please contact us to purchase directly with a credit card. See below for phone number.
Can I renew by phone or purchase order?
Yes, USA/Canada only - please call +1 (360) 683-9888 during our office hours of 8am-4pm Monday through Friday (Pacific Time GMT-8) except US holidays. We accept Visa/Mastercard/American Express/Discover. Sales TAX exempt purchases only.
Does the Maintenance Plan also cover the Managed Switch Port Mapping Tool?
No, they are independent applications. This plan only covers NetScanTools Pro.