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NetScanTools Pro Technical Support Questions

Submit your question to tech support using the form below.

Name:

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Select Product
    Prepurchase NetScanTools Pro (Click here for Registered NetScanTools Pro Support)
    Managed Switch Port Mapping Tool
    NetScanTools Basic
    NetScanTools LE (no longer sold)
    NetScanTools Standard (obsolete)
    ipPulse
    Lineage Manager for Dogs
    General Tech Question, Pre-Purchase

Version Number: (1.60, 5.10, 11.92, 9.4 etc)

Serial Number (if a purchased product):


What operating system are you running this software on?
(Windows versions older than 7 or 2012 are not supported)

Operating system login account privileges (administrator, power user, etc):


Please Enter Your Support Message (Please be as descriptive as possible, include all steps you went through to see the problem. If a bug is reproducible, please provide all tool settings as applicable and anything else that would help us reproduce the problem--remember: we cannot fix what we cannot duplicate on our machines.). Do not put links or URLs in your message below.
256 character limit

We will email you a response within one business day of your submission. If you DO NOT receive a response from us soon, please check your SPAM quarantine folder for email from netscantools.com, switchportmapper.com or nwpsw.com. We return phone calls from USA and Canada only - if you need to speak with us, please call during our office hours.

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Office Hours and Time Zone Information

Our office hours are 8 am to 5 pm PST (UTC-8) Monday through Friday (except holidays)