General NetScanTools Pro Support Topics

How do I install NetScanTools Pro?
Run the installation exe, accept the license, enter the serial number and install. You will need to register if the software has not been installed on the computer before.

How do I uninstall NetScanTools Pro?

Depending on your Windows version, either use Control Panel/Add-remove programs or Control Panel/Programs and Features or use the uninstall link from within the NetScanTools Pro program group. WinPcap or Npcap must be uninstalled separately but may be required by other software such as Wireshark.

I do not have the NetScanTools Pro installer - can I get it?

We did ask you to make a backup of the installation file in a safe place...but you can request the installation file from tech support. The version you get will depend on whether your maintenance plan is currently active. Software older than version 11 may not be available.

Does NetScanTools Pro 11.x run on Windows 10?
The latest versions have all been developed on Windows 10 since Windows 10 was available.

Does NetScanTools Pro run on any version of Windows?

As of Dec 2018 NetScanTools Pro v11.86.1 runs on Windows 10, 8.x, 7 and Server 2016 GUI, 2012 GUI and 2008. No other Windows versions are supported.

Do I really need WinPcap to run NetScanTools Pro?

Yes, you need either WinPcap (get it here) or Npcap (installed with WinPcap API compatibility mode, get it here). They are packet level drivers we use to capture and send certain network packets. USB version users: you must have one of these two drivers installed on the host computer.

Older NetScanTools Pro 11 topics

NetScanTools Pro 11.00: On first startup, after defining a new Results Database Directory, you see: "Failed to create empty document." - this unhelpful Windows MFC startup message most often appears on Windows Server 2008 or 2003, but may appear on other versions of Windows. The message has absolutely nothing to do with the problem. This was fixed in 11.01.
Solution: You are running the program on a computer with color depth of 16 or less bits. Please change it to 32 bit color depth (right click on desktop/properties/settings). The reason it appears more on the Server operating systems is they are typically installed with 16 bit color resolution. We have identified the cause and it will be corrected in the next release so that you can use it on 16 or even 8 bit color depths.

NetScanTools Pro 11.00:
On first startup, after defining a database, you see: "SQLITE_CANTOPEN[14]: unable to open database file." - this message means that the directory you selected either does not exist or you do not have sufficient privileges to create a read/write database file in that location. This was fixed in 11.01.
Solution: Use 'Documents' or 'My Documents' as the location for your database file. Be sure to use an existing directory.

 NetScanTools Pro v10 and older topics

Side by Side (SxS) DLL Linkage Problem: "C:\Program Files\nwps\NetScanTools Pro\NSTPRO.exe This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem." - this message from Windows XP was from a NetScanTools Pro v10.93 installation with the latest 8.0.50727.4053 SxS DLLs installed on the machine. We determined the cause to be in the manifest of some of our EXEs and DLLs - the manifest had both 4053 and 8.0.50727.762 linkage listed causing the operating system to get confused. This only affected one user that we know of, but it could easily affect more in the future. The solution was to recompile all portions of the EXEs and DLLs including our customized imported libraries so that 762 linkage disappeared. This only affects the installed version - it does NOT affect the USB Version.
Solution: If you have installed version 10.93, please move to 10.94 or later soon. Use Help/Check for New Version, then login and download the updated version. There are no functional changes to this new release.

Reminder:
when using NetScanTools Pro 10.x on...
Windows 7: Your NetScanTools Pro version must be 10.81 or newer.
Windows Vista/2008 Server: Your NetScanTools Pro version must be 10.42 or newer.

How to download NetScanTools Pro Updates

NetScanTools Pro 11.x and 10.x
In either Welcome or Online left panel group, click on the Check for New Version icon - in later versions, you can select the menu item Help/Check for New Version. If your maintenance plan is current and active, please click on a download link. Then login using the credentials shown on the Check for New Version control window in the program. Maintenance Plan renewal information is here.

NetScanTools Pro 2004 (v9)
In either Welcome or Online left panel group, click on the Check for New Version icon. You can also press the Check for Service Pack button on the Program Info/About NetScanTools Pro window. Follow the on-screen instructions to download the service pack. The last version was 9.4 dated June 14, 2005.

NetScanTools Pro 2003 (v8)
In NetScanTools Pro, click on the About tab, then press the Check for Service Pack button on the About tab. Follow the on-screen instructions to download the service pack. The last version was NetScanTools Pro 2003 Service Pack 4 (v8.4) dated May 25, 2004.

NetScanTools Pro 2002 (v6/v7)
Please click here for service packs and support for NetScanTools Pro 2002.

NetScanTools Pro 2001 (v4/v5)
Please click here for service packs and support for NetScanTools Pro 2001.

NetScanTools Pro 2000 (v1/v2/v3)
Please click here for service packs and support for NetScanTools Pro 2000.