General NetScanTools Pro Support Topics
How do I install NetScanTools Pro?
the installation exe, accept the license, enter the serial
number and install. You will need to register if the
software has not been installed on the computer before.
How do I uninstall
Depending on your Windows version,
use Settings/Apps or Control Panel/Programs and
Features or Control
Panel/Add-Remove programs. You can also use the uninstall link from within the
NetScanTools Pro program group. WinPcap or Npcap must be
uninstalled separately but may be required by other software
such as Wireshark or Nmap.
I do not have the NetScanTools Pro
11.x full installer -
can I get it?We did ask you to make a
backup of the installation file in a safe place
you can request the
installation file from tech support
. The version you get will depend on
whether your maintenance plan is currently active.
Software older than version 11 may not be available.
Does NetScanTools Pro 11.x run on Windows 10?
NetScanTools Pro has been developed on Windows 10 ever since
Windows 10 was released.
Does NetScanTools Pro run on any version of
As of Decemeber 2019 NetScanTools Pro
v11.90.1 runs on Windows 10 (1909 and 1903), 8.x, 7 and
Server 2016 GUI, 2012 GUI and 2008. No other Windows
versions have been tested. Support for Windows 7 and 2008
will stop in January 2020.Does NetScanTools
Pro require Administrator Privileges?
A couple exceptions: The TimeSync tool requires it to set
your clock to match an NTP server - you can still check your
clock on normal privileges. The Ping Scanner requires it if
you use the 'Do Subnet Mask Scan' option (on lower privs you
will see 'sendto failure: An attempt was made to access a
socket in a way forbidden by its access permissions., type
17' - this may change in versions later than 11.90.1).
Does NetScanTools Pro USB Version require
WinPcap or Npcap?
Yes. You need to install
either of those (preferrably Npcap) on any host that will be
using NetScanTools Pro USB Version. See WinPcap and Npcap
Topics below. NOTICE: WinPcap and Npcap do not run
on ARM64 based computers like the Microsoft Surface Pro X.
Npcap may eventually run on ARM in the future.What is Npcap and how does it
compare to WinPcap?
Npcap is a 'fork' of WinPcap
which is a packet driver originally developed for Ethereal
which became Wireshark. WinPcap ceased active development in
2013 and was based on NDIS 5. Npcap is under active
development by the nmap developers. There a license
restrictions which prevent us from distributing Npcap, but
you may download and install it yourself within the
guidelines of the Npcap license. Npcap is based on NDIS 6
and is designed for use with Wireshark and Nmap on Windows
10. Use WinPcap for older Windows versions.